For over 20 years you’ve got heard Dave Ramsey say Zander is the one firm he recommends for all your insurance coverage wants. And should you’ve labored with Zander to get protection of any type, you realize why! However possibly you’ve got puzzled concerning the man behind the enormous repute.
Jeff Zander is an trade innovator with greater than 40 years’ expertise serving to clients perceive insurance coverage. Zander Insurance coverage Group was based in Nashville practically 100 years in the past by Jeff’s great-grandfather, Herman Zander. At this time, Jeff serves as CEO of the fourth-generation, family-and-employee-owned enterprise.
To be taught extra about his ardour for service and his imaginative and prescient of reaching extra households nationwide with the very best insurance coverage available on the market, we requested Jeff just a few questions.
Zander Insurance coverage Group: A Household Custom
When did you begin working with the household enterprise?
I joined in 1986 after gaining expertise working for Northwestern Mutual and Progressive Insurance coverage Corp. My preliminary emphasis was on growing new advertising and marketing applications to convey extra consciousness to the providers we supplied.
However your work expanded fairly shortly from there?
Sure. I at all times needed to convey consciousness to the necessity for insurance coverage, and I used to be pushed by the will to search out the very best worth for our purchasers. However then my focus expanded—not solely did I wish to give purchasers nice worth, I additionally needed them to have a extra thorough procuring expertise.
How did you ship that worth in your purchasers?
By providing them the broadest array of insurance coverage corporations to buy, whereas additionally offering distinctive service and steerage.
From Property to Time period Life and Past
So, you introduced clients a menu that was each deep on information and large on selection. Which service was the unique focus of Zander Insurance coverage?
Our unique focus was on house and auto insurance coverage, together with enterprise and worker profit plans, however we had been primarily centered on serving purchasers in center Tennessee. By means of our involvement with Dave Ramsey, we not solely expanded our product choices—to incorporate term life, incapacity, house, auto, well being, worker advantages, enterprise insurance coverage and extra—we additionally expanded to turn out to be a nationwide outfit to serve Dave’s ever-growing listenership and contributors in his monetary applications.
That would appear to cowl the entire spectrum of insurance coverage wants for positive! However you’re additionally identified in your revolutionary method to delivering a world-class buyer expertise for anybody purchasing for insurance policies. Which one are you proudest of?
Effectively that brings me again to the imaginative and prescient we had of reaching and serving households nationwide. Our web site was the primary of its type to permit clients a option to evaluate a number of merchandise with a number of corporations, which was important for that imaginative and prescient of service! And our website remains to be the one web site nationally that lets our purchasers evaluate such all kinds of non-public insurance coverage merchandise from the highest corporations in every space of safety.
A Historical past of Innovation With Zander Group Holdings
Person-friendly web sites are superior, however you didn’t cease there. Share concerning the unique product that Zander delivered to {the marketplace} to fight identification theft.
That was one thing completely distinctive that we developed in 2007 with a whole lot of enter from Dave. Most of those so-called “ID theft safety” providers are simply glorified credit score monitoring—which you are able to do your self, free of charge. We needed a complete resolution identification theft safety product, and that’s what we made. Our ID theft protection services are designed to supply inexpensive and complete ID theft restoration providers the place an precise particular person can prevent the headache of hours of restoration work in case your identification is stolen.
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As new threats have arisen, we have now launched safety options like private info monitoring and stolen funds safety to maintain up with and fight these dangers. And with youngster ID theft turning into more and more prevalent, we set ourselves other than the competitors by protecting kids free of charge on our household plan.
Whilst we have now added options and advantages to our plan, we have now by no means as soon as raised the fee, which is why our product continues to be essentially the most cost-effective selection available on the market .
With Zander’s emphasis on customized service, you have to have put a whole lot of effort into serving to clients get all of the solutions they should make the very best insurance coverage decisions.
Our clients can converse anytime to a group member who’s educated, certified and invested find them the very best insurance coverage options. And since we all know that shopper suggestions is essential to staying in tune with the wants of at the moment’s shopper, the members of our senior administration group can be found anytime through the “Contact Us” web page on the Zander web site or by the hyperlink in each worker’s electronic mail signature.
We consider within the trickle-down technique of dealing with questions or considerations, which not solely ensures that our clients obtain immediate and applicable consideration but additionally units the precedent for buyer care with our group members. It is a huge step in being clear and actually service oriented.
Dave trusts Zander for his personal insurance coverage wants, and people of his complete group. Find out why.
